Privacy Policy
1. About This Privacy Policy
This Privacy Policy explains how Nexgent AI (“Nexgent”, “we”, “our”, or “us”) collects, uses, stores, discloses, and protects your personal information when you access or use our website, platform, applications, or related services (collectively, the “Services”).
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to all users of our Services, regardless of how you access them (e.g. browser, mobile, integrated wallet, or API).
By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to our handling of your personal information as described below.
This policy is effective as of 28 June 2025 and apply to all users from that date forward.
2. What Information We Collect
We may collect and process the following types of personal and technical information when you use the Nexgent platform:
2.1 Personal Information
Information that can be used to identify you, such as:
Your name (if provided voluntarily)
Email address (for platform access or support requests)
Social media handle or platform IDs (if you connect third-party accounts)
Any additional information you submit through forms, surveys, or correspondence
2.2 Blockchain & Wallet Information
We may collect and associate publicly available on-chain information with your use of the platform, including:
Wallet addresses you connect to the platform
Token balances, transaction history, and staking activity
Agent-related interactions with smart contracts
Note: We do not access or store your private keys or have control over your assets.
2.3 Usage & Device Information
When you interact with the Services, we may collect:
IP address, browser type, operating system, and device type
Pages viewed, features used, and timestamps of activity
Agent configuration details and analytics on feature usage
2.4 Cookies & Tracking Technologies
We use cookies and similar technologies to collect browsing behaviour and usage patterns (see Section 7 for more detail).
2.5 Optional Marketing Preferences
If you opt in, we may also collect:
Your communication preferences
Your responses to promotions, announcements, or waitlist campaigns
We will not collect sensitive personal information (such as health or financial data) unless explicitly provided by you and required for a lawful and limited purpose.
3. How We Collect Information
We collect personal and technical information through a combination of direct user input, automated technologies, and third-party service integrations.
3.1 Information You Provide Directly
We collect information you voluntarily provide when you:
Sign up to access the Nexgent platform
Connect a digital wallet to the Services
Submit forms, inquiries, or support requests
Communicate with us via email or other channels
3.2 Information Collected Automatically
When you interact with the Nexgent platform, we automatically collect certain data to help operate, improve, and secure the Services. This includes:
Usage data such as feature engagement, navigation patterns, and timestamps
Device and browser metadata, including IP address and operating system
Blockchain activity and smart contract interactions initiated via your connected wallet
Cookies or other tracking technologies used to personalise your experience (see Section 7)
3.3 Information from Third Parties
We may receive information from third-party services that integrate with our platform or support its functionality, including:
Authentication or access providers (e.g., wallet connection services)
Analytics platforms and infrastructure partners (e.g., hosting, performance monitoring)
Communication channels (e.g., if you engage with us via Discord, Telegram, or social media)
We only collect this information where permitted by law or with your consent, where applicable.
4. Why We Collect & How We Use Information
We collect and use personal and technical information to provide a secure, high-performing platform and to deliver features that support your use of Nexgent AI. Specifically, we may use your information for the following purposes:
4.1 Platform Access and Operation
To provide you with access to the Services, including the creation and configuration of AI agents
To verify your eligibility for access (e.g. token lock validation via connected wallet)
To deliver platform notifications, agent performance insights, and updates
4.2 Service Improvement and Analytics
To monitor usage trends and improve platform performance, usability, and feature design
To identify errors, bugs, or misuse and enhance security protections
To conduct internal analytics and develop future platform functionality
4.3 Communication and Support
To respond to inquiries, support requests, or account-related matters
To send platform-related announcements, system updates, or changes to our terms or policies
To send you optional marketing communications, where you have opted in (see Section 12)
4.4 Legal and Compliance Purposes
To comply with legal obligations, enforce our Terms of Use, or cooperate with regulators
To detect and prevent fraud, spam, or prohibited activity on the platform
To ensure compliance with any sanctions, data protection, or anti-abuse regulations
We will not use your personal information for purposes materially different from those outlined in this policy without first obtaining your consent.
5. Disclosure & Sharing
We take your privacy seriously and only share your personal information where necessary to operate the platform, comply with legal obligations, or where you have explicitly authorised us to do so.
5.1 Service Providers
We may disclose your information to trusted third-party service providers who help us deliver and maintain the Services, including:
Cloud infrastructure providers (e.g. for hosting, data storage, and smart contract indexing)
Analytics and performance monitoring tools
Email communication and notification services
User authentication or wallet-connection tools
These providers are contractually required to handle your data in accordance with applicable privacy laws and only for the purposes specified by Nexgent.
5.2 Legal and Regulatory Obligations
We may disclose your information to law enforcement, regulators, or other authorised entities where:
Required or permitted by law
Necessary to comply with a subpoena, court order, or other legal process
Necessary to prevent or investigate suspected fraud, abuse, or platform misuse
5.3 User-Authorised Integrations
Where you explicitly opt in or authorise an integration, we may share limited information (e.g. wallet address, agent activity, signal metadata) with:
Messaging platforms such as Discord or Telegram
Other third-party tools that you connect to your Nexgent account
These integrations are optional, and you can disable or disconnect them at any time through your user settings (where applicable).
We do not sell your personal information to third parties for advertising or commercial resale purposes.
6. Cookies & Similar Technologies
We use cookies and similar tracking technologies to improve your experience on the Nexgent platform, understand user behaviour, and ensure secure and efficient performance.
6.1 Types of Cookies We Use
Essential Cookies: Required for basic platform functionality such as wallet connection, session persistence, and authentication. Disabling these may prevent core features from working.
Analytics Cookies: Help us understand how users interact with the platform so we can improve performance, navigation, and usability.
Preference Cookies: Store your platform settings or user preferences (e.g. UI theme, language, dashboard layout).
Security Cookies: Assist in detecting suspicious activity and protecting your account from abuse.
6.2 How to Manage Cookies
You can manage or disable cookies through your browser settings. Most browsers allow you to:
View what cookies are stored
Block cookies entirely
Delete existing cookies
Set preferences for specific websites
Please note that disabling cookies may impact your ability to access or use certain features of the platform.
7. Data Security & Retention
7.1 How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our security practices include:
Encryption of data in transit and at rest
Secure key management and access controls
Logging and monitoring of access to sensitive systems
Use of reputable cloud infrastructure providers with ISO 27001 or equivalent certifications
Regular internal reviews of data handling and storage processes
Despite these measures, no method of electronic transmission or storage is 100% secure. You are responsible for protecting your wallet credentials, device security, and access to your connected accounts.
7.2 Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.
When your information is no longer required, we take reasonable steps to securely delete, de-identify, or anonymise it in accordance with industry standards and applicable law.
You may request deletion of your personal data by contacting us (see Section 13), subject to any legal or technical limitations.
8. Access, Correction & Portability
8.1 Access to Your Information
You have the right to request access to the personal information we hold about you. Upon request, we will provide access in a reasonable timeframe, unless an exception under the Privacy Act 1988 (Cth) applies (e.g. where access would unreasonably impact the privacy of others or breach legal confidentiality).
To request access, please contact us at contact@nexgent.ai with sufficient detail to identify your data.
8.2 Correction of Your Information
If you believe that any personal information we hold about you is incorrect, outdated, or incomplete, you may request a correction. We will take reasonable steps to update our records after verifying the accuracy of your request.
8.3 Portability and Export
Where technically feasible, we may provide a copy of your personal information in a machine-readable format upon request. This does not apply to inferred data or agent outputs generated by platform analytics or AI processes.
9. Complaints & Dispute Resolution
9.1 How to Lodge a Privacy Complaint
If you have a concern or complaint about how your personal information has been handled, you can contact us at contact@nexgent.ai. Please include as much detail as possible so we can understand and investigate your concern.
We take all privacy complaints seriously and will aim to respond within 30 days of receiving your complaint.
9.2 If You’re Not Satisfied
If you are dissatisfied with the response of our complaints officer, you may make a complaint to the Privacy Commissioner which can be contacted on either www.oaic.gov.au or 1300 363 992
10. Electronic Communications Consent
By using the Nexgent platform, you consent to receive all communications from us electronically. This includes, but is not limited to:
Notices about your use of the platform or changes to our Terms or policies
Legal and regulatory disclosures
Token-related updates and system alerts
Agent activity notifications or system messages
Marketing and promotional communications (where you have opted in)
We may deliver these communications via:
Email (to the address linked to your wallet or account, if provided)
In-app or on-platform notifications
Posting notices to our website
SMS or other channels, where separately consented
You are responsible for maintaining access to your email and platform account in order to receive these communications. We recommend saving a copy of any important notices for your records.
10.1 Withdrawing Consent
You may withdraw your consent to receive non-essential electronic communications (e.g. marketing) by contacting us at contact@nexgent.ai or by using the unsubscribe option provided in emails.
Please note that withdrawing consent for essential communications may impact your ability to use the platform, and we may not be able to provide certain Services without the ability to contact you electronically.
11. Direct Marketing & Opt-Out
11.1 When We May Send Promotional Communications
We may use your personal information to send you direct marketing communications about Nexgent products, features, updates, or community announcements — but only where:
You have provided consent (e.g. by subscribing or opting in), or
You are an existing user and the communication is directly related to the platform’s core features or experience.
Marketing communications may be delivered via email, in-app messaging, or other channels you have authorised.
11.2 How to Opt Out
You can opt out of receiving marketing communications at any time by:
Clicking the “unsubscribe” link in any promotional email you receive, or
Contacting us at contact@nexgent.ai to update your preferences
Opting out of marketing does not affect your receipt of essential service-related messages (e.g. access notifications, agent status updates, or changes to legal terms).
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or business operations. When we do, we will:
Update the “Effective Date” at the top of this policy
Post the revised version on our website at https://nexgent.ai
Where appropriate, notify you via email or through the platform
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Your continued use of the Services after changes are posted constitutes your acceptance of the revised policy, except where otherwise required by law.
13. Contact information
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:
Nextgent
Email: contact@nexgent.ai