Privacy Policy
Effective as of 11 October 2026
1. About This Privacy Policy
This Privacy Policy explains how Nexgent AI (“Nexgent”, “we”, “our”, or “us”) handles personal information when you visit our website at nexgent.ai or our documentation at docs.nexgent.ai, or when you contact us (collectively, the “Services”).
We handle personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
2. The Short Version
- Nexgent is open-source software that you run yourself. We do not operate a hosted platform, and there are no Nexgent accounts to sign up for.
- Our websites do not use analytics, advertising trackers, or marketing cookies, and do not include sign-up or data-collection forms.
- The self-hosted trading engine does not send your data, trades, wallets, or usage information to Nexgent.
- We only receive personal information if you choose to contact us, for example by email.
3. What Information We Collect
3.1 Information You Send Us
If you email us (for example, to ask a question or report a security vulnerability), we receive your email address, your name if you provide it, and the contents of your message and any attachments.
3.2 Technical Information
When you visit our websites, our hosting providers automatically process standard technical information needed to deliver the pages to you, such as your IP address, browser type, the pages requested, and the date and time of the request. This information may be retained in server logs for security, debugging, and abuse prevention.
3.3 Self-Hosted Software
When you run the Nexgent trading engine, all data it processes, including wallet configuration, private keys, API keys, trading signals, positions, and transaction history, is stored in your own deployment. Nexgent has no access to it, and the software does not send telemetry to us.
If you operate a deployment that other people use, you are responsible for how you handle their information.
3.4 GitHub and Other Third-Party Platforms
Our source code is hosted on GitHub. If you open issues, submit pull requests, or otherwise interact with our repositories, that information is public and is processed by GitHub under its own privacy policy.
4. How We Use Information
We use the limited information we receive to:
- respond to your enquiries and security reports;
- operate, secure, and troubleshoot our websites; and
- comply with our legal obligations.
We do not sell personal information, and we do not use it for advertising or direct marketing.
5. Disclosure & Sharing
We only share personal information:
- with service providers that help us run our websites and email (such as hosting and email providers), who process it on our behalf;
- where required by law, regulation, or a valid request from a government or law enforcement authority; or
- with your consent.
Some of these service providers may store or process information outside Australia, including in the United States.
6. Cookies
Our websites do not set analytics, advertising, or tracking cookies. If this changes, we will update this policy before doing so.
7. Data Security & Retention
We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. We keep correspondence only for as long as needed to deal with your enquiry and meet our legal obligations, after which it is deleted.
8. Access & Correction
You may request access to, correction of, or deletion of personal information we hold about you by contacting us at contact@nexgent.ai. We will respond within a reasonable time, subject to any exceptions under the Privacy Act 1988 (Cth).
9. Complaints
If you have a concern about how we have handled your personal information, please contact us at contact@nexgent.ai with as much detail as possible. We aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page and publish the revised version at https://nexgent.ai/privacy-policy.
11. Contact Information
If you have any questions about this Privacy Policy, please contact us:
Nexgent
Email: contact@nexgent.ai